Treating Customers Fairly Policy

At Ideal Vehicle Leasing Limited, we always aim to treat customers fairly. We pride ourselves on offering the best combination of advice, products, competitive pricing and outstanding service. We endeavour to conduct our business with skill, care and integrity, be transparent, respect your confidentiality and not put ourselves in a position where our duty to you is compromised.

At Ideal Vehicle Leasing we comply with the six outcomes set out by the Financial Conduct Authority for its regulated firms;

Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Ideal Vehicle Leasing aim to deliver this by;

  • Regularly review FCA material.
  • Frequently attending workshops.
  • Provide documentation to explicitly explain how our services work.
  • Continuously monitor calls and email to ensure all enquires are treated homogeneously and in the best interests of our customers.
  • Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly.

We constantly monitor our ability to achieve these standards through:

  • Regular written assessments of individual performance.
  • Benchmarking performance against quality standards.
  • Internal and external audits.
  • Customer satisfaction surveys.

Instant Car Leasing Quote

Our quote generator lets your search over 13,000 vehicles. Go ahead and see for yourself.

MINI HATCHBACK 1.5 Cooper Classic II 3dr Auto [Comfort Pack]
1.5 Cooper Classic II 3dr Auto [Comfort Pack]
From Only
£146
Per Month Excl VAT
Hot deal
JAGUAR XF SALOON 2.0i [250] R-Sport 4dr Auto
2.0i [250] R-Sport 4dr Auto
From Only
£247
Per Month Excl VAT
Great Value
BMW 1 SERIES HATCHBACK 118i [1.5] M Sport 3dr [Nav/Servotronic]
118i [1.5] M Sport 3dr [Nav/Servotronic]
From Only
£209
Per Month Excl VAT
Deal Of The Day
RENAULT CAPTUR HATCHBACK 0.9 TCE 90 GT Line 5dr
0.9 TCE 90 GT Line 5dr
From Only
£128
Per Month Excl VAT
Hot deal
FIAT 500 HATCHBACK SPECIAL EDITIONS 1.2 Collezione Fall 3dr
1.2 Collezione Fall 3dr
From Only
£99
Per Month Excl VAT
Hot deal
MERCEDES-BENZ CLA CLASS COUPE CLA 180 AMG Line Edition 4dr
CLA 180 AMG Line Edition 4dr
From Only
£213
Per Month Excl VAT
Great Value
FORD FOCUS HATCHBACK 1.5 EcoBoost 150 ST-Line Nav 5dr
1.5 EcoBoost 150 ST-Line Nav 5dr
From Only
£158
Per Month Excl VAT
Deal Of The Day
MERCEDES-BENZ A CLASS SALOON A200 AMG Line 4dr Auto
A200 AMG Line 4dr Auto
From Only
£217
Per Month Excl VAT
Hot deal
PEUGEOT 3008 ESTATE 1.2 Puretech GT Line Premium 5dr
1.2 Puretech GT Line Premium 5dr
From Only
£186
Per Month Excl VAT
Hot deal
MERCEDES-BENZ A CLASS HATCHBACK A180 AMG Line 5dr Auto
A180 AMG Line 5dr Auto
From Only
£194
Per Month Excl VAT
Great Value
KIA SPORTAGE DIESEL ESTATE 1.6 CRDi ISG 2 5dr
1.6 CRDi ISG 2 5dr
From Only
£166
Per Month Excl VAT
Hot deal
AUDI A5 COUPE 35 TFSI S Line 2dr S Tronic
35 TFSI S Line 2dr S Tronic
From Only
£229
Per Month Excl VAT
MAZDA MX-5 CONVERTIBLE 1.5 [132] SE+ 2dr
1.5 [132] SE+ 2dr
From Only
£150
Per Month Excl VAT
LAND ROVER RANGE ROVER VELAR DIESEL ESTATE 2.0 D240 R-Dynamic 5dr Auto
2.0 D240 R-Dynamic 5dr Auto
From Only
£328
Per Month Excl VAT
AUDI A1 SPORTBACK 30 TFSI Sport 5dr
30 TFSI Sport 5dr
From Only
£176
Per Month Excl VAT
Deal Of The Day
VOLVO XC90 DIESEL ESTATE 2.0 D5 PowerPulse Momentum 5dr AWD Geartronic
2.0 D5 PowerPulse Momentum 5dr AWD Geartronic
From Only
£313
Per Month Excl VAT
Limited stock
BMW 5 SERIES DIESEL SALOON 520d M Sport 4dr Auto
520d M Sport 4dr Auto
From Only
£257
Per Month Excl VAT
VOLKSWAGEN TOUAREG DIESEL ESTATE 3.0 V6 TDI 4Motion 231 SEL 5dr Tip Auto
3.0 V6 TDI 4Motion 231 SEL 5dr Tip Auto
From Only
£347
Per Month Excl VAT
VOLKSWAGEN TIGUAN DIESEL ESTATE 2.0 TDi BMT 150 4Motion SEL 5dr
2.0 TDi BMT 150 4Motion SEL 5dr
From Only
£206
Per Month Excl VAT
Deal Of The Day
PEUGEOT 5008 ESTATE 1.2 PureTech Allure 5dr
1.2 PureTech Allure 5dr
From Only
£198
Per Month Excl VAT
Great Value
LAND ROVER RANGE ROVER SPORT ESTATE 2.0 P400e HSE Dynamic 5dr Auto
2.0 P400e HSE Dynamic 5dr Auto
From Only
£489
Per Month Excl VAT
Great Value
VOLKSWAGEN UP HATCHBACK 1.0 Move Up 5dr [Start Stop]
1.0 Move Up 5dr [Start Stop]
From Only
£113
Per Month Excl VAT
Hot deal
PEUGEOT 2008 ESTATE 1.2 PureTech Allure 5dr [Start Stop]
1.2 PureTech Allure 5dr [Start Stop]
From Only
£119
Per Month Excl VAT
Limited stock
SKODA OCTAVIA DIESEL ESTATE 1.6 TDI CR SE L 5dr
1.6 TDI CR SE L 5dr
From Only
£169
Per Month Excl VAT
LAND ROVER DISCOVERY SPORT DIESEL SW 2.0 TD4 180 SE Tech 5dr Auto
2.0 TD4 180 SE Tech 5dr Auto
From Only
£263
Per Month Excl VAT
JAGUAR F-PACE DIESEL ESTATE 2.0d R-Sport 5dr Auto AWD
2.0d R-Sport 5dr Auto AWD
From Only
£308
Per Month Excl VAT
Great Value
MAZDA CX-3 HATCHBACK 2.0 SE Nav + 5dr
2.0 SE Nav + 5dr
From Only
£155
Per Month Excl VAT

How Does Leasing Work?

1
Choose Your Car

Choose a car you like and either enquire online or phone a member of the team

2
Quote

One of our Vehicle Leasing Specialist will send you a quote via e-mail

3
Proposal

If you're happy with the price quoted the next step is to apply for finance.

4
Order

If the finance is accepted. It’s time to order your new car from Ideal Vehicle Leasing.

5
Delivery

Your car will be delivered free of charge anywhere in the mainland United Kingdom.

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