Treating Customers Fairly Policy

At Ideal Vehicle Leasing Limited, we always aim to treat customers fairly. We pride ourselves on offering the best combination of advice, products, competitive pricing and outstanding service. We endeavour to conduct our business with skill, care and integrity, be transparent, respect your confidentiality and not put ourselves in a position where our duty to you is compromised.

At Ideal Vehicle Leasing we comply with the six outcomes set out by the Financial Conduct Authority for its regulated firms;

Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Ideal Vehicle Leasing aim to deliver this by;

  • Regularly review FCA material.
  • Frequently attending workshops.
  • Provide documentation to explicitly explain how our services work.
  • Continuously monitor calls and email to ensure all enquires are treated homogeneously and in the best interests of our customers.
  • Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly.

We constantly monitor our ability to achieve these standards through:

  • Regular written assessments of individual performance.
  • Benchmarking performance against quality standards.
  • Internal and external audits.
  • Customer satisfaction surveys.

Instant Car Leasing Quote

Our quote generator lets your search over 13,000 vehicles. Go ahead and see for yourself.

MERCEDES-BENZ A CLASS DIESEL HATCHBACK A180d AMG Line 5dr Auto
A180d AMG Line 5dr Auto
From Only
£190
Per Month Exc VAT
JAGUAR F-PACE DIESEL ESTATE 2.0d R-Sport 5dr Auto AWD
2.0d R-Sport 5dr Auto AWD
From Only
£324
Per Month Exc VAT
JAGUAR E-PACE DIESEL ESTATE 2.0d R-Dynamic 5dr 2WD
2.0d R-Dynamic 5dr 2WD
From Only
£209
Per Month Exc VAT
NISSAN QASHQAI DIESEL HATCHBACK 1.5 dCi N-Connecta [Glass Roof Pack] 5dr
1.5 dCi N-Connecta [Glass Roof Pack] 5dr
From Only
£170
Per Month Exc VAT
FORD FIESTA HATCHBACK 1.1 Zetec 5dr
1.1 Zetec 5dr
From Only
£134
Per Month Exc VAT
CITROEN C3 AIRCROSS HATCHBACK 1.2 PureTech Feel 5dr
1.2 PureTech Feel 5dr
From Only
£140
Per Month Exc VAT
HONDA JAZZ HATCHBACK 1.5 i-VTEC Sport 5dr Navi CVT
1.5 i-VTEC Sport 5dr Navi CVT
From Only
£141
Per Month Exc VAT
VOLKSWAGEN T-ROC HATCHBACK 1.0 TSI SE 5dr
From Only
£180
Per Month Exc VAT
VOLKSWAGEN POLO HATCHBACK 1.0 SE 5dr
From Only
£140
Per Month Exc VAT
AUDI Q5 ESTATE 2.0T FSI Quattro S Line 5dr S Tronic
2.0T FSI Quattro S Line 5dr S Tronic
From Only
£330
Per Month Exc VAT
VOLKSWAGEN GOLF DIESEL HATCHBACK 1.6 TDI SE 5dr
From Only
£175
Per Month Exc VAT
LAND ROVER RANGE ROVER EVOQUE DIESEL HATCHBACK 2.0 eD4 SE 5dr 2WD
From Only
£255
Per Month Exc VAT
NISSAN JUKE DIESEL HATCHBACK 1.5 dCi Bose Personal Edition 5dr
1.5 dCi Bose Personal Edition 5dr
From Only
£170
Per Month Exc VAT
VOLKSWAGEN ARTEON DIESEL FASTBACK 2.0 TDI R Line 5dr
From Only
£245
Per Month Exc VAT
VOLKSWAGEN TIGUAN DIESEL ESTATE 2.0 TDi BMT 150 4Motion R Line 5dr DSG
2.0 TDi BMT 150 4Motion R Line 5dr DSG
From Only
£275
Per Month Exc VAT
HYUNDAI TUCSON SPECIAL EDITIONS 1.6 TGDi Go SE 5dr 2WD
1.6 TGDi Go SE 5dr 2WD
From Only
£200
Per Month Exc VAT
SEAT LEON HATCHBACK 1.4 TSI 125 FR Technology 5dr
1.4 TSI 125 FR Technology 5dr
From Only
£154
Per Month Exc VAT
HONDA JAZZ HATCHBACK 1.3 i-VTEC SE 5dr
1.3 i-VTEC SE 5dr
From Only
£110
Per Month Exc VAT
FIAT 500 HATCHBACK 1.2 Lounge 3dr
1.2 Lounge 3dr
From Only
£100
Per Month Exc VAT
SEAT ATECA DIESEL ESTATE 2.0 TDI Xcellence 5dr 4Drive
2.0 TDI Xcellence 5dr 4Drive
From Only
£215
Per Month Exc VAT
RENAULT CLIO HATCHBACK 0.9 TCE 90 GT Line 5dr
0.9 TCE 90 GT Line 5dr
From Only
£138
Per Month Exc VAT
PEUGEOT 108 HATCHBACK 1.0 72 Active 5dr 2-Tronic
1.0 72 Active 5dr 2-Tronic
From Only
£120
Per Month Exc VAT
SEAT ARONA DIESEL HATCHBACK 1.6 TDI 115 SE Technology Lux 5dr
1.6 TDI 115 SE Technology Lux 5dr
From Only
£150
Per Month Exc VAT

How Does Leasing Work?

1
Choose Your Car

Choose a car you like and either enquire online or phone a member of the team

2
Quote

One of our Vehicle Leasing Specialist will send you a quote via e-mail

3
Proposal

If you're happy with the price quoted the next step is to apply for finance.

4
Order

If the finance is accepted. It’s time to order your new car from Ideal Vehicle Leasing.

5
Delivery

Your car will be delivered free of charge anywhere in the mainland United Kingdom.

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