Complaints Procedure

If you wish to register a complaint, please contact us in writing: Mark McNamee, Complaints Manager, Ideal Vehicle Leasing, Sinclair Building, 18-20 Eagle Street, Port Dundas, Glasgow, G4 9XA Or via email: mark@idealvehicleleasing.co.uk Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. A copy of our Ideal Vehicle Leasing complaints handling procedures can be supplied upon request. If you would like a copy of these procedures please contact us: Ideal Vehicle Leasing, Complaints Department, Sinclair Building, 18-20 Eagle Street, Port Dundas, Glasgow, G4 9XA Email: customer-service@idealvehicleleasing.co.uk